Sunday, February 22, 2015

Adventures of the First Lady- Baby Steps

When you don't have a photo...show off bike shop flowers!
Last weekend I heard the front door open and see a couple walk in. First things running through my head "Oh gosh...oh man...what do I say? What do I DO?!"
Let me fast forward to some time after the hellos and such were exchanged. I gave the first bit of intro. Travis had been with a customer who was contemplating on purchasing a custom bike. (Yes, custom built bike. Travis does amazing work with custom builds.)
(The custom bike build was a go, and it's awesome!)

He gave Travis the go-ahead to see if the couple needed more assistance. I'm still unsure to start asking the customer(s) questions, when to let alone, etc. You don't want to bombard a person and make them feel like they are in a department store where the young teenager is trying to sell you 50 pairs of skinny jeans. You don't want them to be left without having questions answered.

It was interesting.

Another couple came in, a fellow wanting to know about some specific pedals. We were able to give a price for the specific pair- Travis gave me a general location of where the pedals were. I was unfamiliar with the box and didn't find it until after the person left. The price of the specific pedal set was something that he needed to think about. So, that wasn't bad. I still felt a little embarrassed tho.

The first couple wanted to try some bikes on the stationary trainer. Travis also wanted let the potential custom build customer try his fatbike so he could see what a Fatboy rode like. I opted in to assist with the trainer bike try-outs. I'm fumbly/bumbly yet with taking skewers out and putting trainer skewers in. My fingers lose their grip too easily yet, I guess because you can't take 5+ years of repetitive motion stress and make it go away instantly.
I also forgot to set the trainer resistance once. (Travis did too.) It's too easy to open the trainer up and forget to set the resistance back up, especially when you want to be in a hurry/efficient.

Then skate sharpening.
Then questions I was kinda sure on answers for but not.
Adjusting the bar settings, swapping out a pair of bars for a different set to try on a bike to see if it helped with body position. Learning to know which tools to use for maximum loosening/tightening. OY. You'd think I'd have all that jazz down by now. NOPE. One tool gives you more leverage, the other is best to use when something is loose. Then you torque it down with the first, because it has more leverage. Hold the tool like THIS so you have more strength.

Lots of stuff.

So they would remember the bikes chosen, our business cards have an area on the back for size, model, and color. I saw Travis give me a smile as he reached down under the desk to pull out my card for the woman. Armed with information to make their future purchase smooth, we parted ways.

Overall it was a positive experience for me. I was very thankful for the patience the couple had with me not being the fastest with changing skewers. Also for having to go back and forth with question-asking. I have to remind myself I did not become fast at cashering after a couple transactions, I shall not be fast with bike-related things in a matter of minutes, weeks, or even months. Oh patience, how much I lack of thee.

I survived it. A future customer received my business card (beam!) and I got a bit more hands-on experience.

Boom.

No comments:

Post a Comment